Are Norton Symantec Good Boys?

My heart sank. I’ve come back from my time away to my credit card bill. Included on it are two charges from the Norton Internet security people, Symantec. When we moved here I had to change ISPs, and the  new one provides free security and virus stuff etc via Mcafee as part of their deal, and  I was sure that I had cancelled all my previous subscriptions to Norton Symantec. So I  spent a merry hour this morning rooting through my records to find the email I had sent to them and the reply from Symantec confirming it. With a heavy heart I logged onto the Symantec website expecting pain and suffering in my efforts to sort this out. I eventually discovered the chatroom area where you are supposed to give details of your problem, and after a wait of about thirty minutes (not bad at this time on a Sunday morning) I was connected to their analyst, a chap called Anuj. After about ten minutes of typing back and forth I was told I would get a full refund and no further charges would occur. I was actually quite impressed, but will have to wait for my next credit card statement to clarify that my funds have been refunded. It looks as though what I had anticipated to be a problem has sorted itself out.  Good old Symantec and their analyst, Anuj.